Frequently Asked Questions
Shapes and stencils
Should I use the .msi installer files or the .zip files? ▼▲
If there is an msi file available then this always the best option for use with Visio 2013 - 2016 or 2019. An msi installer file will fully integrate the stencils and any templates within Visio. However, there are occasions where an msi file cannot be used e.g. in some work environments where there are restrictions on features being installed in this way. In this case you can download and install the zip file version. The stencils will not be fully integrated with Visio but will still be available from the Shapes menu. For Visio 2003 - 2007 or 2010 the ZIP file is the one to choose.
Will these shapes work with my version of Visio? ▼▲
All our Visio shapes are designed to be used with any version of Visio from Visio 2003 onwards viz. Visio 2003, Visio 2007, Visio 2010, Visio 2013, Visio 2016 and Visio 2019.
VSS format files can be read by all versions of Visio
VSX format can also be read by all versions of Visio but can no longer be written in this format in Visio 2013, 2016 and 2019.
VSSX format files are the new format for Visio 2013, 2016 and 2019.
I don't use Visio but I have an alternative. Which shapes should I download? ▼▲
Various alternatives to Visio are able to install these shapes. Your program's instructions will tell you which file formats can be used. This will usually be the VSX file format but VSS and/or VSSX may be possible. You will need to download the zip files of these stencil formats.
The shapes contained within the demo are all I need. Do I still need to buy the shapes? ▼▲
If the demo shapes are all you need then that is fine. Just use them!
Can I use these shapes to create diagrams for a client? ▼▲
Yes, you may. Best not to provide all the stencils to the client though!
Making a purchase
How long does it take to make a purchase? ▼▲
Normally, just a few minutes. If funds are being transferred from a bank account or a payment system like PayPal then you may have to login to that account to authorize the payment.
When do I get my download link or registration key? ▼▲
Normally, just about immediately. Delays could occur through some email systems, but if you haven't received your receipt and download information within 10 minutes then please contact us. Please check that you have used the correct email address when making the purchase.
Why do your prices on the website not include local taxes (e.g. VAT and state tax)? ▼▲
Our website prices don't show taxes because we don't know what they will be until your location is known. Once you start filling in your details on the buy webpage your country/state will determine any local taxes that have to be paid. These taxes are collected by PayProGlobal, not by us!