Paul Herber's software website

Frequently Asked Questions

Should I use the .msi installer files or the .zip files?

If there is an msi file available then this is always the best option for use with Visio 2013, 2016, 2019 or 2021. An msi installer file will fully integrate the stencils and any templates within Visio. However, there are occasions where an msi file cannot be used e.g. in some work environments where there are restrictions on features being installed in this way. In this case you can download and install the zip file version. The stencils will not be fully integrated with Visio but will still be available from the Shapes menu.
For Visio 2003, 2007 or 2010 please download and use the ZIP file.
Will these shapes work with my version of Visio?

All our Visio shapes are designed to be used with any version of Visio from Visio 2013 onwards viz. Visio 2013, 2016, 2019, 2021 and Online Plan 2.
I don't use Visio but I have an alternative. Will these shapes work?

Various alternatives to Visio are able to use these shapes. Your application's instructions will tell you whether the Visio .vssx file format can be used.
The shapes contained within the demo are all I need. Do I still need to buy the shapes?

If the demo shapes are all you need then that is fine. Just use them!
Can I use these shapes to create diagrams for a client?

Yes, you may. Best not to provide all the stencils to the client though!

How long does it take to make a purchase?

Normally, just a few minutes. If funds are being transferred from a bank account or a payment system like PayPal then you may have to login to that account to authorize the payment.
When do I get my download link or registration key?

Normally, just about immediately. Delays could occur through some email systems, but if you haven't received your receipt and download information within 10 minutes then please contact us. Please check that you have used the correct email address when making the purchase.
Why do your prices on the website not include local taxes (e.g. VAT and state tax)?

Our website prices don't show taxes because we don't know what they will be until your location is known. Once you start filling in your details on the buy webpage your country/state will determine any local taxes that have to be paid. These taxes are collected by PayProGlobal, not by us!